Dispute resolution policy

This policy covers disputes over who is entitled to a domain we sponsor, typically trademark complaints and claims of abusive ("bad-faith") registration. For most gTLDs the ICANN Uniform Domain-Name Dispute-Resolution Policy (UDRP) applies; country-code domains follow their own registry's dispute policy. This is a summary; the full terms form part of the registration agreement.

Many disputes are misunderstandings. Where safe to do so, we encourage the parties to make contact first (the registrant's address is available via WHOIS unless privacy is enabled, in which case messages are forwarded). We are not able to give either party legal advice.

To bring a complaint, email legal@oneworlddomains.com setting out:

• the domain in dispute;
• your rights (for example a registered trademark), with evidence;
• why you believe the registration is abusive or infringing;
• the outcome you are seeking (transfer or cancellation).

A complaint is assessed against the recognised test: whether the domain is identical or confusingly similar to a mark in which the complainant has rights, whether the registrant has a legitimate interest in the name, and whether it was registered and used in bad faith. Formal complaints are decided by an accredited dispute-resolution provider under the UDRP (or the relevant ccTLD procedure), not by us; we implement the outcome. The registrant is given the opportunity to respond.

Possible outcomes are that the domain stays with the registrant, is transferred to the complainant, or is cancelled. While a dispute is active the domain is locked against transfer. Decisions may be subject to a short window for a party to seek relief in court before they take effect.

We comply with valid orders from a court of competent jurisdiction. See the law-enforcement and legal-requests policy for how to serve one.